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Welcome and thank you for your interest in VocaleAI, LLC. ("Vocale.ai", "we", "our" or "us"). Vocale.ai offers form-filling by enabling users to effortlessly complete forms using voice commands. Our AI-driven application transcribes spoken input, enhancing accuracy and efficiency. This Privacy Notice explains how information about you, that directly identifies you, or that makes you identifiable ("personal information") is collected, used and disclosed by Vocale.ai in connection with the Vocale.ai websites and mobile applications that post or link to this Privacy Notice, including our website https://www.vocale.ai/ (collectively, the "Site"), and our services offered in connection with the Site (collectively with the Site, the "Service"). Wherever our customers use our Service to submit, manage, or otherwise use content relating to our customers’ end users ("Customer Data") during the provision of our Service, we have contractually committed ourselves to only process such information on behalf and under the instruction of the respective customer, who is the data controller. This Privacy Notice does not apply to such processing and we recommend you read the Privacy Notice of the respective customer if their processing concerns your personal information. For more information, please see our Customer Data section of this Privacy Notice.
1. How We Collect and Use Information
We collect personal information in connection with your visits to and use of the Service. This collection includes information that you provide in connection with the Service, information from third parties, and information that is collected automatically such as through the use of cookies and other technologies.
Information That You Provide
Service Inquiries and Consultation Requests. We collect personal information that you provide when you inquire about our Service or schedule a demo. This information includes your first name, last name, email, phone number, company, and any other information you provide, including your interests in relation to our Service or applicable business information. We use this information to communicate with you about your inquiry or interests, and schedule a demo of our Service.
Registration Information. We collect personal and/or business information that you provide when you register for an account to use our Service, including the Vocale.ai platform. This information may include your name, email, and password. We use this information to administer your account, provide you with the relevant services and information, communicate with you regarding your account, the Service, and for customer support purposes.
Information Collected Through the Use of the Service. You may upload, or transmit files, documents, videos, images, data, or information through your communications with us or your use of the Site (collectively, “User Content”). User Content and any information contained in the User Content, including personal information you may have included, is stored and collected as part of the Service. We use the User Content to provide you with the Service.
Payment Information. If you sign up for our Service, information is collected in connection with your payment. Depending on your subscription type, you may be able to pay via wire transfer, credit card, or check and we may collect the financial information associated with such payment (e.g., routing and account number, wire transfer information details). Please note that we use third party payment processors, including Stripe, to process credit card payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice. To view Stripe’s privacy policy, please click here.
Information from Third Party Sources
We may receive personal information about you from our business partners and service providers and combine this information with other data we collect from you. The third parties may include website and service operators, payment processors, marketing partners, and shipping providers. The information may include contact information, demographic information, information about your communications and related activities, and information about your orders. We may use this information to administer and facilitate our services, your orders, and our marketing activities.
Single Sign-On. We may use single sign-on (“SSO“) to allow a user to authenticate their account using one set of login information, including through Google. We will have access to certain information from those third parties in accordance with the authorization procedures determined by those third parties, which may include , for example, your name, username, email address, language preference, and profile picture. We use this information to operate, maintain, and provide to you the features and functionality of the Service. We may also send you service-related emails or messages (e.g., account verification, purchase confirmation, customer support, changes, or updates to features of the Site, technical and security notices).
Social Media. When you interact with our Site through various social media, such as when you click on the social media icon on the Site, follow us on a social media Site, or post a comment to one of our pages, we may receive information from the social network such as your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.
Information from Other Sources. We may obtain information from other sources, including through third-party information providers, our shareholders, customers, or through transactions such as mergers and acquisitions. We may combine this information with other information we collect from or about you. In these cases, our Privacy Notice governs the handling of the combined personal information. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.
Other Uses of Personal Information
In addition to the uses described above, we may collect and use personal information for the following purposes:
For our business activities, including to operate and improve the Service, and to provide you with the features and functionality of the Service;
To communicate with you and respond to your requests, such as to respond to your questions, contact you about changes to the Service, and communicate about account related matters;
To authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account;
For marketing and advertising purposes, such as to market to you or offer you with information and updates on our products or services we think that you may be interested in, including to provide other news or information about Vocale.ai and our select partners;
For analytics and research purposes;
To enforce our contracts, including our Terms of Service, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;
To comply with contractual and legal obligations and requirements;
Enable you to communicate and share files with users you designate;
To fulfill any other purpose for which you provide personal information; and
For any other lawful purpose, or other purpose that you consent to.
We may use aggregated and/or de-identified data for any purpose.
